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Donation refund policy

YouthVeerangnayen follows a reliable refund policy to let our donors feel privileged about their association with us. The organization takes paramountprecautions about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or in case the donor wants to cancel/deduct the donation, the YouthVeerangnayen office will respond within seven (7) working days from the date of receiving complaint from donor. The timely refund of erroneously deduced amount will depend on type of card used during transaction. The office will need following proofs to support erroneous deduction 1) Proof of deduction of the donation amount 2) A written communication from the donorfor refund within two days after donation 3) In case the receipt has been issued, donor needs to return the original receipt at YouthVeerangnayen’s official address 4) For International donations, donor will have to wait require more working days for refund Please Note: In case tax exemption certificate has been issued, refund cannot happen. We can be contacted for refund request through the following: Contact us If you have questions about this Donor Privacy Policy or requests about the status and correctness of your donor data, please contact The YouthVeerangnayenOrganization House No. - 238, Sector 3, Pocket E-18, Rohini, Delhi, India - 110085 + (91) 8572870101 /+ (91) 9896053066/+ (91) 9466059714 E-mail: youthveerangnayen2010@gmail.com • What information we collect Personal information is collected from donors for the purpose of processing payments and communicating with donors about YouthVeerangnayen as well as conducting fundraising and other operations of YouthVeerangnayen. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check. Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or other payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices. To provide donors the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through, them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organisations that help non-profit organizations with fundraising. • How we use that information Donor Data may be used for these kinds of purposes: o Distributing receipts and thanking donors for donations o Informing donors about upcoming fundraising and other activities of YouthVeerangnayen o Internal analysis, such as research and analytics o Record keeping o Reporting to applicable government agencies as required by law o Surveys, metrics, and other analytical purposes o Other purposes related to the fundraising operations Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process. We use data gathered for payment processors and other service providers only for the purposes described in this policy.